As shown above, the old flow had questions of different categories scattered through the flow. I identified the categories and restructured to keep the flow linear and progressive – ensuring all qualifying questions were asked at the start so users weren’t so invested in the long flow before finding out they are actually not a good candidate.

In the existing registration experience, Mindbloom uses a progression bar at the very bottom. Unless you’re breezing through, it’s difficult to really understand where you are in the flow and what might be coming up. Prior experience on other registration flows as well as any longer workflow has taught me that users will retain longer engagement and understanding when you can set the expectations clearly.

As my partner had continued his ketamine sessions, we had wished there was a better tool to interact with that was mobile friendly. He had to set up on his laptop every time – both for timing cues and music. I, too, had to set up my own timing and messaging workflows as his monitor. By setting up a mobile-first registration, this could open the door for a more comprehensive mobile app – which could also send useful/education articles prior to each scheduled session (which could also be logged in the application).